Frequently Asked Questions

Ordering and delivery

Question: When can I expect my order?
Answer: The average delivery time is 5-10 days. Our products
are shipped directly from the supplier to you. Because of this
with our unique business model, we can save enormously on storage and
transport costs and we can offer the products at a lower price
offer less than the competitor and bear the shipping costs yourself
to take.

Question: The expected delivery time has passed, where is my order?!
Answer: In 99% of cases, the orders are within the
expected delivery time delivered. Unfortunately, it can sometimes happen that a
order is experiencing delays in the delivery process. You can check the status of
Check your order via the following link:
[LINK TO TRACK AND TRACE PAGE]
Have you still not received anything 3 days after the expected delivery time? Then please contact
please contact us.

Question: I am missing some products from my order, how is that possible?
Answer: Because we work with various suppliers, it can be like this
are that products are shipped separately from each other. If there are items
If these items are missing from your order, you will usually receive them after 2-3 days.
We apologize for the inconvenience.

Question: What are the shipping costs?
Answer: We cover the shipping costs of the order ourselves.
account.*

Exchanges and returns

Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order to us within 14 days.
send without giving a reason.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can return it within
Exchange or return within 14 days of receipt. Products must be in original
to be returned in condition and with labels and tags. The
The product must not show any signs of use.
A return shipment must always be provided with a Track & Trace code. The
The sender is always responsible for the shipment.
Once we have received the items you returned, we will ensure
ensure that the purchase amount is in your account within 14 days.
>> Click here to download a return form <<

Track and Trace

Question: Where can I find my Track and Trace code?
Answer: On this page [LINK TO TRACK YOUR ORDER PAGE] you can
enter your email address and order number to track your package.

Question: The Track and Trace code shows no information, why is this?
Answer: From the moment your package has arrived at the
Track and Trace information is available for the mail order company. Please note:
Please take into account that there may be some delay.